The 100% reimbursement option
Most pet insurance carriers offer 70%, 80%, or 90% reimbursement. Figo offers 100%. That means after you hit your deductible, Figo covers every eligible dollar of the vet bill. The trade-off: the 100% tier carries a higher premium than the 70% or 80% tiers, and annual coverage limits apply (the base plan starts at $10,000/year; $14,000 and unlimited options are available at higher tiers).
For cats with predictable single-incident costs — an indoor cat who might face a urinary blockage, a dental extraction, or an injury — the 100% tier at a lower annual limit is often more cost-efficient than the 90% tier with unlimited coverage.
What Figo actually covers
Based on published 2026 policy terms:
- Reimbursement: 70%, 80%, 90%, or 100% — your choice
- Annual limit: $10,000, $14,000, or unlimited — your choice
- Accidents and illness: Both covered under the base policy
- Hereditary conditions: Covered if not pre-existing at enrollment
- Chronic conditions: Covered on an ongoing basis if diagnosed after enrollment
- Cancer: Covered including chemotherapy and surgery
- Waiting periods: 1 day for accidents, 14 days for illness
What Figo does NOT cover
- Routine wellness visits and preventive care
- Pre-existing conditions
- Breeding and pregnancy costs
- Experimental or elective procedures
Pros
- ✓ 100% reimbursement option — unique in the US market
- ✓ Cloud-based claims portal — modern and fast
- ✓ 1-day accident waiting period (shortest available)
- ✓ Hereditary conditions covered if not pre-existing
- ✓ Cancer treatment covered comprehensively
- ✓ Multiple annual limit tiers including unlimited
Cons
- ✗ No wellness or preventive care add-on
- ✗ Smaller player — fewer consumer reviews than Healthy Paws or Embrace
- ✗ Annual limits apply on lower tiers
- ✗ Premium for 100% reimbursement tier can exceed competitors
- ✗ Limited availability in some US states
Waiting periods
- Accidents: 1 day
- Illness: 14 days
- Cancer: 14 days
The 1-day accident waiting period is the shortest of any major US cat insurance carrier. If you’re enrolling a new kitten or a recently adopted adult cat, this matters.
The cloud claims process
Figo’s claim submission is entirely app and web based. You upload the vet invoice, itemised bill, and medical notes through the portal. The company claims most straightforward claims are processed within 5–7 business days. Consumer review patterns suggest this holds on simple claims; complex claims or those involving pre-existing disputes take longer.
Test diary
Test Diary
Feb 2026
Policy terms reviewed
100% reimbursement tier confirmed; 1-day accident waiting period verified
Mar 2026
Claims process documented
Portal walkthrough and published claim timeline reviewed
Apr 2026
Pricing benchmarked
2-yr indoor DSH at 90%/unlimited: ~$18/mo; 100%/$10K: ~$15/mo
May 2026
Review finalised
No material policy changes
Verdict
Figo earns its 7.9 through the 100% reimbursement option and the fastest accident waiting period available. It’s a genuine alternative to Healthy Paws for owners who prefer not to absorb any residual after hitting the deductible. The lack of a wellness add-on is the main gap — if dental and preventive care matter to you, compare Embrace’s Wellness Rewards tier before deciding.
Sources: Figo published policy documents (2026); MoneyGeek 2026 carrier analysis; AVMA companion animal insurance data.